Frequently Asked Questions

Choose your products, add them to your cart and complete checkout with your delivery details and a payment method shown on the website.

The available payment methods are displayed during checkout. Select your preferred option and follow the instructions to complete your payment.

Contact our support team as soon as possible with your order number and the changes you need. Whether a change is possible depends on the order’s processing and dispatch status.

Check the email address you provided during checkout, including your spam or junk folder. If you have not received confirmation, contact support with your purchase details..

Check the tracking information shared after dispatch. Contact support with your order number if you need help locating your shipment.

Delivery availability depends on your location and whether your PIN code is serviceable. Please check our Shipping Policy or contact support to confirm delivery to your address.

Check the latest tracking updates first. If your parcel is delayed or tracking has not updated, contact support with your order number and tracking details.

Check with household members, reception or anyone authorised to receive your parcel. If you still cannot locate it, contact support so we can investigate with the courier.

Contact support as soon as possible. Cancellation availability depends on the order status. Please read our Cancellation Policy for details.

Contact support with your order number, a description of the issue and relevant photographs where applicable. Our team will review your request according to our Refund Policy.

The time taken depends on your payment method and payment provider. Please refer to our Refund Policy for estimated timelines. Contact support if an approved refund has not arrived within the stated timeframe.

Review the product specifications, voltage, dimensions and connection requirements before ordering. Contact support if you need clarification.

No. Different boards require specific voltages, current ratings, connectors and polarity. Check the specifications of both products before connecting them. An incompatible power source may damage your board.

Contact support with your project requirements and the products you are considering. Our team can clarify available product specifications and whether further assistance is available.

Check the description and specifications on the product page. If a required detail is missing or unclear, contact support before placing your order.