Return And Refund Policy
Simple,transparent returns for a worry-free shopping experience.
1. Refund Policy Overview
At Circuito, we want you to be completely satisfied with your purchase. This Refund Policy explains how refunds are processed for eligible orders. Once your refund is approved, the amount will be credited to your original payment method, subject to the timelines mentioned below.
2. When You Are Eligible for a Refund
You may be eligible for a refund in the following situations:
- You received a defective, damaged or incorrect item.
- The product does not match the description on our website.
- Your order was cancelled before it was shipped.
- Any other case approved by our support team.
Refunds are subject to verification and approval by our team.
3. How to Request a Refund
To request a refund, please contact our customer support team with your order number and details of the issue. Our team will review your request and guide you through the next steps.
4. Refund Review and Approval
Once we receive your request, our team will review the information and may ask for additional details if required. If the request is approved, we will initiate the refund to your original payment method and notify you by email.
5. Refund Processing
Approved refunds are processed to the original payment method used during the purchase. Once initiated, the refund will be reflected in your account according to the timelines mentioned below.
6. Refund Timeframes
The time it takes for the refund amount to reflect in your account depends on your payment provider:
- UPI: Usually 2–5 business days
- Credit or Debit Card: 5–7 business days
- Net Banking: 5–7 business days
- Store Credit: Within 24 hours
- * These are standard timelines and may vary depending on your bank or payment provider.
7. Partial Refunds
In some cases, a partial refund may be issued—for example, if the product has been used, is not in its original condition or if only part of the order is eligible for a refund. Any applicable deductions will be communicated to you before we process the refund.
8. Shipping and Service Charges
Unless the refund is due to an error on our part, such as a defective, damaged or incorrect item, the original shipping charges and any additional service fees are non-refundable.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank or payment provider first, as there may be processing delays on their end. If you still need assistance, contact our support team and we will be happy to help.
10. Refunds for Cancelled Orders
If you cancel an order before it is shipped, we will process the refund to your original payment method as soon as possible. The amount will be reflected in your account according to the timelines mentioned above
11. Contact Us
If you have any questions about refunds, please contact our support team.
Email: osrisemiconductor@gmail.com.